Tata Communications is helping shape the future of digital experiences across various sectors. It is doing this by enabling a frictionless experience for its customers with its data enablement and intelligent connectivity platforms. At the MNOs World Congress in Brussels, Mohit Agrawal, Research Director at Counterpoint Research, had the opportunity to talk with Deepak Gusain, Global Head for Solutions, Mobility and IoT at Tata Communications. Deepak shared insights into how Tata Communications MOVE is revolutionizing digital experiences for MNOs, MVNOs, and other partners.

The Interview

Key Takeaways from the Discussion

Focus on Enhancing Digital Experiences:

• Tata Communications’ MOVE platform offers intelligent connectivity management and data enablement platforms to its customers.
• It serves multiple industries from consumers, M2M to IoT.
• Key features include eSIM enablement, eKYC (Know Your Customer), identity management, subscription enablement and management.

Serving Various Industries:

• Tata Communications MOVE is offering device connectivity for various industries such as manufacturing, logistics, aviation and connected cars for seamless onboarding and seamless delivery across the board.
• In terms of industry impact for aviation, Tata Communications is serving KLM with complete digital transformation for the crew and pilots worldwide, and securely upload data to the servers.
• Singapore Airlines is another example where Tata is helping with fleet management and Electronic Flight Bag (EFB) connectivity.
• Tata is also serving the Travel SIM industry. It helps Next Communications provide SIM connectivity for corporates and students.

Technology Integration:

• On the MNO side, Tata Communications MOVE technology integration includes Starhub in Singapore, MTN in South Africa, and KPN in the Netherlands.
• Tata Communications has a history of digital transformations since 2002 after the acquisition of VSNL.
• The digital journey includes transformation of core networks, security services, data center solutions, mobility and IoT.
• Oasis acquisition helps in offering complete solutions to the customers, from integration of SIM and eSIM profiles, to Digital BSS, OSS, APIs, portals, and mobile apps.

Analyst Takeaways:

• Frictionless customer journeys are becoming a competitive necessity for connectivity providers to enable seamless onboarding and service delivery. A consistent omnichannel experience across all touchpoints (web, social, messaging apps, and more) is crucial for success in the current digital landscape. Platform choice is critical for delivering cohesive digital experiences as customer interactions span an expanding array of channels.
• Tata Communications MOVE has successfully built out its digital service capabilities by integrating various in-house and acquired technologies.
• The acquisition of Oasis, an eSIM remote SIM provisioning provider, strategically enhances Tata's connectivity management platform. The acquisition positions Tata as a provider of end-to-end embedded connectivity solutions to mobile network operators and virtual operators. Consolidating these capabilities allows Tata to provide a more comprehensive digital transformation offering to telecom clients.