Overview: Autonomous technology has been surrounded by considerable hype for some time, accompanied by steady technological advancements and the successful rollout of robotaxi ride-hailing services in select markets. However, there is also a parallel narrative marked by negative publicity, technological scepticism, and deployment challenges. While extensive coverage is available on government initiatives and industry developments, the consumer perspective is something that Counterpoint Research addresses.

In our Mobility Trends and Robotaxi Study: 2025 Report, we examine consumer usage patterns and attitudes toward public transport, with a particular focus on robotaxis in two of the world’s largest automotive markets: the US and China. The report offers a comprehensive view of past, current, and anticipated future commuting trends, outlining the key drivers supporting the growth of robotaxi services as well as the barriers hindering their expansion in these markets. It provides an in-depth understanding of consumer perceptions of robotaxis and how these attitudes may evolve in the near future.