Counterpoint Conversations: Abu Dhabi's Digital Blueprint to Deploy Predictive, Proactive and Responsible AI at Scale
Counterpoint Research was present at GITEX 2025, which is now the world’s largest AI show, held in Dubai. At the event, Marc Einstein, Research Director at Counterpoint Research, had the opportunity to sit down with HE Wesam Lootah, Director General at Abu Dhabi’s Digital Government Department of Government Enablement, to talk about how the country is transforming into an AI city and aiming to become the world’s first AI native government by 2027. The discussion highlights how Abu Dhabi is focusing on wide-scale, responsible AI adoption, with a strategy involving three core components: predictiveness, proactiveness, and intuitive government.
The Interview
Key Takeaways from the Discussion
Abu Dhabi’s Vision for an AI-Native Government
• Abu Dhabi is aiming for wide-scale AI adoption across all government sectors by 2027.
• The goal behind being ‘AI-native’ is to be predictive, proactive, and intuitive to serve citizens, businesses and even visitors.
• Abu Dhabi’s government will evolve into a hybrid workforce where both humans and AI will co-exist to work side-by-side.
• More than 95% of government employees have been trained in AI to ensure they know how to use the new tools and understand the associated risks.
• Abu Dhabi has invested over two decades in digital, data, and integration platforms such as AD Connect.
• The government has partnerships with 47 national and global organizations to accelerate deployment and innovation.
Responsible and Context-aware AI
• HE Wesam Lootah highlighted the need for responsible AI to meet strict standards for ethics, privacy and compliance.
• Abu Dhabi is creating a "machine-readable government" to digitize every law and policy, which will provide AI with the correct local context to help in decision-making.
• AI also helps in creating a digital twin of the city to optimize tourism flows and improve procurement efficiency.
• The GovOS platform is built to offer a single view for governance of all AI agents, ensuring quality, traceability and data sovereignty.
AI Use Cases Already Improving Citizen Life
• TAMM, Abu Dhabi’s one-stop government app, now includes an AI assistant with over 100 use cases being deployed across healthcare, tourism and urban management.
• In healthcare, doctors are using AI for radiology analysis, preventative diagnosis and for better treatment planning.
• The GovGPT program enables over 45,000 employees with a tool to create custom AI agents, utilizing their own knowledge for tasks ranging from document summarization to deep topic research.
Analyst Take
• Abu Dhabi aims to become the world’s first AI-native government by 2027, deploying predictive, proactive, and intuitive AI across all sectors supported by a highly trained hybrid human-AI workforce.
• The government emphasizes responsible, context-aware AI, including digitizing all laws into a machine-readable format, building a city-wide digital twin, and governing AI agents through the GovOS platform.
• AI is already improving daily life through platforms like TAMM and GovGPT, enabling 100+ citizen service use cases and empowering 45,000+ employees to build custom AI tools for healthcare, tourism, and operational efficiency.
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Counterpoint Research is a global industry and market research firm providing market data, intelligence, thought leadership and consulting across the technology ecosystem. We advise a diverse range of global clients spanning the supply chain – from chipmakers, component suppliers, manufacturers and software and application developers to service providers, channel players and investors. Our veteran team of analysts serve these clients through our offices located across the key innovation hubs, manufacturing clusters and commercial centers globally. Our analysts consistently engage with C-suite through to strategy, market intelligence, supply chain, R&D, product management, marketing, sales and others across the organization. Counterpoint’s key coverage areas: AI, Automotive, Cloud, Connectivity, Consumer Electronics, Displays, eSIM, IoT, Location Platforms, Macroeconomics, Manufacturing, Networks & Infra, Semiconductors, Smartphones and Wearables.