Insight
Mike Sievert Takes Helm of the New T-Mobile and Postpaid Momentum Continues
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August 20, 2020
Mike Sievert became CEO of the new T-Mobile on May 1st, taking over from the bombastic John Legere. Legere led T-Mobile for seven years. During this time, T-Mobile transformed itself from a budget, second-tier carrier to market leader. Sievert has been with T-Mobile since 2012 with roles of CCO, CMO, COO, and President. He is known for masterminding the remarkable streak of ‘un-carrier’ initiatives over the years and will likely continue T-Mobile's edgy and aggressive marketing moves. Sievert's goals as he begins his CEO tenure include:
- Integrating two major carriers. No simple feat to integrate the #3 and #4 largest US carriers. T-Mobile acquired MetroPCS and quickly and successfully integrated the CDMA prepaid brand. Look for Sievert and team to attempt to do the same with Sprint---get Sprint subscribers onto the T-Mobile network as fast as possible.
- Roll out 600MHz as blanket coverage and continue to add thousands of Sprint's 2.5GHz sites. Strategically add mmWave where it makes sense.
- Customer service initiatives will continue. T-Mobile has leading customer service ratings and the company believes this has been key to their success.
- Un-carrier tactics will continue. Sievert is less bombastic than Legere, as he refrains from calling Verizon and AT&T ‘Dumb and Dumber’, for example. And, he will not likely do taunting airplane skywriting over the Verizon HQ. However, look for Sievert to continue to drive industry ‘firsts’ with interesting plans, bundles, and promotions---remaining aggressive post TMO/S acquisition.
- T-Mobile is actively engaged in open RAN initiatives. However, the carrier does have major concerns and admits it is taking it careful and slow.
- Large B2B aspirations now that the carrier is not hampered by its network being behind AT&T and Verizon.
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Author
Jeff Fieldhack
Jeff has 25+ years experience in technology research, business development, competitive intelligence, and business management. Prior to joining Counterpoint Research, Jeff held various research & product development roles at Microsoft, Nokia, Roth Capital Partners, and Gartner. Jeff is a member of many telecom industry organizations including Colorado Wireless Association, repair.org, CommNexus, and is a regular speaker at major telecom industry events. He was a 4x NCAA all-American in tennis and is a 12-time finisher of the Hawaii Ironman World Championships.