Counterpoint Conversations: Abu Dhabi’s AI-native Governance Push with TAMM, AutoGov and World’s First AI Public Servant
Abu Dhabi is aiming to become the world’s first AI-native government by 2027 with the ambitious goal of using the technology to enhance and enrich the lives of its people. One of the cornerstones of the strategy is TAMM, a unified digital platform and app for Abu Dhabi government services, allowing citizens, residents, and businesses to access hundreds of services from over 30 government entities in one place. At GITEX 2025, Marc Einstein, Research Director at Counterpoint Research, sat down with HE Dr. Mohamed Al Askar, Director General, TAMM, Department of Government Enablement, Abu Dhabi, to deep dive into how TAMM is transforming into a fully autonomous digital services platform. Dr. Al Askar highlighted the success of TAMM and explained its journey from a reactive digital service to the proactive AutoGov AI Assistant, which automatically completes government tasks for citizens without requiring a prompt.
The Interview
Key Takeaways from the Discussion
TAMM: The Foundation
• TAMM (meaning – ‘Consider it Done’), is a unified one-stop-shop app for all 1,100 government services in Abu Dhabi.
• With over 100 million monthly interactions, the platform serves 3.6 million users, with 70% interactions completed instantly.
• Key services include bill payments, building permits, car registration, opening a business, and even managing health profiles.
• TAMM has an over 92% satisfaction rate, attributed to tight collaboration between the government, private sector, and citizens for solving issues like potholes, streetlights and more.
The Leap to Agentic AI with AutoGov
• AutoGov, an agentic AI Assistant, is the next evolution of TAMM, which acts proactively on behalf of the user.
• Unlike chatbots, AutoGov renews documents like car registration or national ID before they expire, without the user even asking.
• This push aims to achieve a "zero-effort" experience, giving customers back the two minutes it might take to complete a digital service.
• The goal is to push beyond digitalization to a true AI-powered companion that anticipates and executes even before user intervention.
Prioritizing User Experience
• The core philosophy behind TAMM and AutoGov is "design with the user for the user," which drives the high approval rating.
• Abu Dhabi government captures a 360-degree view of feedback using the AD Feedback platform, ensuring every comment is read and actioned.
• The new TAMM 4 platform also allows citizens from across the globe to publish, vote on, and co-create future service ideas.
Advice for Other Countries
• For other governments that want to take inspiration from Abu Dhabi, Al Askar advises to "go and do it," implement rapidly, experiment with users, and refine, avoiding the "paralyzed analysis."
• Al Askar stressed saying the TAMM app is not a demo, its already a reality in Abu Dhabi.
Analyst Take
• One of the key features that has led to the success of TAMM is the fact that it incorporates user feedback to a very high degree, which is continuously fed back into the app. This feedback cycle and, hence, high degree of citizen empowerment has been critical to its success.
• Agentic AI is starting to appear in eGovernment services, starting in Abu Dhabi. The automated capabilities that it offers represent the next stage of evolution of digital citizen-government interactions.
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Counterpoint Research is a global industry and market research firm providing market data, intelligence, thought leadership and consulting across the technology ecosystem. We advise a diverse range of global clients spanning the supply chain – from chipmakers, component suppliers, manufacturers and software and application developers to service providers, channel players and investors. Our veteran team of analysts serve these clients through our offices located across the key innovation hubs, manufacturing clusters and commercial centers globally. Our analysts consistently engage with C-suite through to strategy, market intelligence, supply chain, R&D, product management, marketing, sales and others across the organization. Counterpoint’s key coverage areas: AI, Automotive, Cloud, Connectivity, Consumer Electronics, Displays, eSIM, IoT, Location Platforms, Macroeconomics, Manufacturing, Networks & Infra, Semiconductors, Smartphones and Wearables.